Quality Assurance

The Quality Assurance (QA) approach incorporates three core functions at Anthros: defining quality, measuring quality, and improving quality. The QA triangle effectively illustrates the synergy between these three QA functions.

Dimensions of Quality

Technical Performance

Access to Services

Effectiveness of Standards

Interpersonal Relations

Efficiency of Service Delivery

Continuity of Services

Safety

Choice of Services

Defining Quality means developing expectations or standards of quality.

Improving Quality uses quality improvement methods (problem solving, process re/design or re-engineering) to close the gap between the current and the expected level of quality (defined by the standards).

Measuring Quality consists of quantifying the current level of performance and compliance with expected standards. This process requires identifying indicators of Anthros team performance, collecting data, and analyzing information. Measurement strategies, such as special surveys, self-assessment, audits, and client visits are carefully designed so that Anthros Service Team Members, ultimately controlling the quality, take full ownership of the quality improvement process.

Compliance

Anthros, through HRPyramid, offers Service Organization Controls (SOC 1) compliance. A SOC 1 Report is a report on Controls at a Service Organization which are relevant to user entities’ internal control over financial reporting. The SOC1 Report is replacing the standard SAS70, complete with Type I and Type II reports, but falls under the SSAE 16 guidance.